The Workplace Mediation Process is a course made up of four parts intended to develop the skills necessary to handle conflict in the workplace. This course allows you to learn about the mediation process. Mediation is an informal and flexible dispute resolution process. The mediator’s role is to guide the parties toward their own resolution. Through joint sessions and separate caucuses with parties, the mediator helps both sides define the issues clearly, understand each other’s position and move closer to resolution. Learning objectives include: identifying potential conflict situations, deescalating highly emotional conflicts, and implementing ethical processes in workplace conflict. Price: $500 Hours of Content: 10 Hours

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