Competencies are the 9 key skills that allow us to assess others, develop solutions, and mediate conflict. These 9 competencies include Awareness, Empathy, Engagement, Active Listening, Reframing, Responding, Solution Design, Solution Delivery, and Accountability. Each online course includes interactive role plays attached that allow participants to apply the concepts learned in the online training. These courses will help improve your ability to identify conflict and appropriate strategies for successfully managing interactions, develop enhanced communication skills and techniques to effectively resolve conflict within an organization, and increase self-awareness regarding one’s contribution to effectively managing conflict. Courses: Awareness, Empathy, Engagement, Active listening, Reframing, Responding, Solution design, Solution delivery, and Accountability Hours of Content: 30 Hours

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