This learning pack is made up of four separate courses that lay the groundwork for acquiring what it takes to manage conflict and become a conflict leader. Foundation of a Conflict Leader 1.0 identifies the terms, ideas, practices, and common languages of the conflict management landscape, while Foundation of a Conflict Leader 2.0 transitions the course transitions to practical actions to apply in day-to-day practices. Trauma Informed Care introduces how one can realize the impact of trauma, recognize the symptoms, and respond with informed practices. Generational Care informs one on what to do when struggling with someone from a different generation, when managing a diverse group of people, and how to motivate a collective group who all have varying work and communication styles. Courses: Foundations of a Conflict Leader 1.0 and 2.0, Generational Conflict, Trauma Informed Care Hours of Content: 20 Hours

Stock number: